FAQ
Our prices are in CAD (Canadian dollars).
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your whitelist If you don’t hear from us in 12 hours, email us at [email protected].
– Email money transfer
– Bitcoin
Yes. We also promote setting up a free flex delivery address with Canada Post
You will be provided a tracking number within 3 business days, but weekends and holidays are excluded. All emails pertaining to tracking prior to this timeframe will be ignored.
If you can provide proof of damaged products, please email us and we’ll send you replacement items at no additional cost.
We do not confirm orders or payments, unless there is a specific issue with the order, address, or payment. You will receive a tracking within 3 business days, and please remember that weekends and holidays are not business days.
Due to the nature of COVID-19, there are some supply chain issues that are out of control, therefore some products may be out of stock indefinitely. All questions pertain ing to this topic will therefore be ignored.
If you provided us with an incorrect or incomplete mailing address we will not be able to retrieve your package, because we use a fake return address. Please double check your mailing address before ordering. If your package is stolen out of your mailbox, or Canada post loses your package, or you provided an incomplete/incorrect address, we are not responsible for it, and you will incur full charges to have the package resent to you.
Orders ship within 1-3 business days after clearing payment. All orders are shipped via Canada Post, which normally takes approximately 1-4 business days to receive an order.
Although Canada Post typically delivers within 1-4 business days, it is important to understand that in the event that they do take longer, we will not be responsible. We are not a shipping company and have no way of controlling the speed of the mail. The stated 1-4 business days delivery time is simply quoted as per Canada Post’s website.
We can’t accept any returns, because we don’t have a mailing address in Canada.
Please email us and we’ll see what further discounts we can offer on an order.
We currently offer 5$ off 10+ item orders, and 10$ off 20+ item orders. If you plan on ordering more please email us.
NO, we are Canada domestic only.
There is no signature required unless you enter “SIGNATURE REQUIRED” in your order notes and pay the extra shipping charges. If a signature is requested, our shipper will have a signature sticker added to your package. We reserve the right to add signature required to orders of a value over $500 at our discretion.
There is no minimum order
Please give Canada Post 3 business days (evenings & weekends excluded) for the tracking to register. If the tracking has not registered after 15 business days, we will look into a solution